Exchange, Refund & Return Policy
Your complete satisfaction is important to us, it is important you choose your size, colour and name/number carefully.
The Deakin Melbourne Boomers online store does accept the exchange of garments for different sizes and colours within 14 days of receipt by you. If 14 days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange.
In order to exchange or return a product, we require the following (the following conditions do not apply to faulty items) and an email to firstname.lastname@example.org advising us of the return.
• Your item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• Proof of purchase.
• Goods are purchased at full price (we cannot accept returns of sale items).
The product must be returned to 10B Leckie Street, Bentleigh, 3204 or in person to The Boomers Office, 291 George St, Wantirna South, 3152 Monday to Friday 10.00am to 4.00pm. Please note that in the case of items being sent, postage and handling costs are the responsibility of the purchaser. An additional delivery cost maybe charged for exchanged items.
The Deakin Melbourne Boomers Store cannot be held accountable for items lost in transit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.